Are your pieces handmade?
Absolutely! Every Knotty Things piece is designed and handmade by me. Because each item is crafted by hand, no two pieces are exactly alike and that's part of the magic✨
What size are the hats and hoods?
Most hats and hoods comfortably fit adult one-size-fits-most.
Specific measurements will always be listed in each product description.
Will sold-out designs be restocked?
Some favorites may return, but many of the designs are limited-edition and may never be made again. If you see something you love, don't wait too long!
Do you accept custom orders?
Yes! 🧶 I accept a limited number of custom orders depending on availability. You can customize an existing Knotty Things design with your own colors and details or submit an idea for something completely unique.
Custom pricing varies depending on design, materials, and level of detail. Submit a custom request with your ideas, inspo, event deadline (if you have one), and I'll reach out with availability and a quote.
Please note: submitting a request does not guarantee a custom slot. All customs are handmade and final sale.
When will my order ship?
Processing Times
Ready-to-Ship Items: Ready-to-ship orders are processed and shipped within 1–3 business days after payment is received.
Custom Orders: Custom pieces are handmade to order and typically require 3–4 weeks of processing time before shipment. Processing times may vary depending on current order volume, design complexity, and holidays.
Please note that processing time is separate from shipping/transit time. Once your order has shipped, you’ll receive tracking information so you can follow its journey to you. ♡
Shipping
Orders are shipped via USPS with tracking.
Once your order has been dropped off with the shipping carrier, you'll receive a tracking number via email.
Please note that shipping times are estimated by the carrier and are outside of Knotty Things' control.
Incorrect Addresses
Please double-check your shipping address before placing your order.
Knotty Things is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
Once a package has been accepted by the shipping carrier, Knotty Things is not responsible for shipping delays, lost packages, or stolen deliveries. If an issue occurs, please contact the shipping carrier directly. I'll happily assist however I can.
International Shipping
At this time, Knotty Things ships within the United States only. International shipping may become available in the future.
Do you accept returns/exchanges?
Because every Knotty Things item is handmade in small batches, all sales are final.
Returns, exchanges, or refunds are not accepted for:
• Change of mind
• Incorrect size selection
• Minor handmade variations
• Normal wear after use
Damaged Items
If your order arrives damaged or you receive the wrong item, please contact me at knottythingsofficial@gmail.com within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
I want you to love your Knotty Things piece! If something isn’t right with your order, please reach out and I’ll work with you to make it right. Depending on the circumstances, a replacement or store credit may be offered.
Questions?
If you have any questions before ordering, don't hesitate to reach out. I'm always happy to help! 🩷